Trouble Shooting
- Some pages within Function Point aren't displaying properly for me.
- Make sure you have the most recent version of your preferred browser. The browsers that Function Point supports are current versions of IE Explorer, Firefox and Safari (for Mac).
- Older versions of these browsers may not support some of the new pages within FP and may cause viewing issues.
- I forgot my password and can't log-in.
- Your company administrator has the ability to re-set your password for you. Please speak with him/her and have them re-set it to a temporary password through the Staff Administration area of the system.
- I keep getting an error message saying I must disable pop-up blockers even though I have already disabled them in my browser.
- Many add-ons, such as Google Toolbar, Yahoo and Norton Utilities have their own pop-up blockers. Ensure that all pop-up blockers have been disabled to allow pop-ups from calgary.functionpoint.com.
- My system appears to be really slow whenever I log-in or when I navigate through the pages.
- Often the problem is associated with too many windows being open, taking too much RAM.
- Our tech support team can also help you determine the problem if you feel the cause is related to your internet connection.
- Slowdowns are usually associated with the routing of your Internet connection to our server in Toronto. We can do a "Trace Route" test for you.
- Please do the following:
- Windows
- Select Start>Run
- Type "cmd"
- Press "enter"
- In the cmd box type tracert hosted.functionpoint.com > C:\fptraceroute.txt
- (spacing and caps are necessary)
- Press "enter"
- If you go to your "C" drive there will be a txt file called fptraceroute.txt
- Mac
In the finder select Go>Utilities Open the "Terminal" application Type traceroute hosted.functionpoint.com > ~/Desktop/fptraceroute.txt
Press "enter" You will have a file called fptraceroute.txt on your desktop
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